Shipping Policy

Thank you for shopping at itsvier.com. This Shipping Policy explains our shipping terms, delivery times, and related conditions.

1) Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2) Shipping Options & Delivery Times

  • Domestic (Egypt): Estimated delivery within 2–7 business days depending on location.
  • International: Estimated delivery within 7–21 business days depending on destination and customs clearance.

3) Shipping Fees

  • Shipping costs are calculated at checkout based on your location and chosen delivery method.
  • Free Shipping: Orders above 2000 EGP qualify for free shipping within Egypt.

4) Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number and link to monitor your shipment status.

5) Delays & Responsibilities

We do our best to ensure timely delivery, but we are not responsible for delays caused by:

  • Courier or postal service delays
  • Incorrect or incomplete delivery information provided by the customer
  • Customs clearance processes for international shipments
  • Events beyond our control (e.g., strikes, weather conditions)

6) Customs, Duties & Taxes (International Orders)

International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. These charges are not included in product or shipping costs at checkout.

7) Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to receive, the customer may be responsible for reshipping costs.

8) Contact Us

If you have any questions about shipping or need assistance with an order, please contact us:

Note: Delivery times are estimates and not guaranteed. By placing an order, you acknowledge and agree to this Shipping Policy.