Privacy Policy

This Privacy Policy describes how itsvier.com (“Vier”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

1) Information We Collect

We collect the following categories of information:

  • Contact & Order Details: name, email, phone number, billing and shipping address, order history.
  • Payment Information: payment method details processed securely by our payment providers (we do not store full card numbers).
  • Device & Usage Data: IP address, browser type, device information, pages viewed, and interactions on our site (via cookies and similar technologies).
  • Communications: messages and inquiries you send to our support channels.
  • Optional Data: preferences, wishlists, survey responses, or marketing consents you provide.

2) How We Use Your Information

  • To process, fulfill, and deliver your orders and provide customer support.
  • To communicate order updates, respond to inquiries, and send service-related notices.
  • To personalize your shopping experience and improve our website, products, and services.
  • To detect, prevent, and investigate fraud or security issues.
  • To comply with legal obligations and enforce our Terms & Conditions.
  • With your consent, to send marketing communications which you can opt out of at any time.

3) Cookies & Similar Technologies

We use cookies and similar technologies to keep your session, remember preferences, analyze site performance, and support marketing. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

4) Sharing Your Information

We do not sell or rent your personal information. We may share limited data with:

  • Payment processors to securely handle transactions.
  • Couriers and logistics partners to deliver your orders.
  • IT and analytics providers to operate and improve our website.
  • Professional advisers (e.g., auditors, legal counsel) under confidentiality.
  • Authorities when required by law or to protect rights and safety.

5) International Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to protect your data in accordance with applicable laws.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy (e.g., to fulfill orders, comply with legal/accounting obligations, resolve disputes), after which it is securely deleted or anonymized.

7) Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict certain processing.
  • Withdraw marketing consent at any time (e.g., via “unsubscribe”).
  • Request a copy of your data in a portable format.

To exercise these rights, contact us using the details below.

8) Security

We implement technical and organizational measures to protect your information, including encrypted connections (SSL/TLS) and access controls. However, no online transmission or storage system is 100% secure.

9) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to delete it.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

11) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”.

12) Contact Us

If you have questions or requests about this Privacy Policy or your personal information, please contact us:

Controller: Vier (itsvier.com). Governing law: Arab Republic of Egypt (without prejudice to mandatory consumer protections applicable in your residence).