Refund & Return Policy

At itsvier.com, your satisfaction is important to us. This Refund & Return Policy outlines your rights and options if you are not fully satisfied with your purchase.

1) Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required.
  • Sale, clearance, and discounted items may not be eligible for return.

2) Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Underwear and lingerie
  • Swimwear
  • Accessories (earrings, jewelry, etc.)
  • Items marked as non-returnable at checkout

3) Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7–10 business days.
  • Shipping fees (if any) are non-refundable unless the product was faulty or incorrect.

4) Exchanges

We allow exchanges for a different size or color (subject to stock availability). Customers are responsible for shipping costs unless the item received was defective or incorrect.

5) Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

6) Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service to ensure your return reaches us.

7) How to Request a Return

To initiate a return or refund, please contact our support team with your order details:

Note: By placing an order with itsvier.com, you acknowledge and agree to this Refund & Return Policy.